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Acai Performance Products Complaint - E-Mail Scams - Health Products
Acai Performance Products Complaint

Acai Performance Products Complaint


E-Mail Scams - Health Products

I,too, fell victim to their email offers of free samples (postage only) and ended up receiving many full-products (which I returned) and am still being charged for them. I was charged $79.76 for the Acai, and several charges of $29+.

I have filed a complaint with my credit card, written numerous letters and emails (after trying to call them unsuccessfully many times) to them and I am now preparing to file complaints with numerous agencies, including the U. S. Postal Services (under Internet Scams) as I feel they are using the mail to complete the fraud initiated by email. Other agencies I am filing complaints with are the Utah Better Business Bureau and the Utah Department of Consumer Protection.

They should not be allowed to get away with these fraudulent practices and I hope anyone who has been defrauded by this company will take any and all actions they can against them.

My credit card company is still investigating and I am trying to wait to see what they say before I file the above complaints, but I will only wait for so long. I am so angry and frustrated by their practice; they really need to have to answer for them.


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performance1products says: (10 years ago)
We appreciate forums such as measuredup that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.

We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.

We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.

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